Q. Can I change or cancel my order?
Please note that since the products in our shop are hygienic products that come into direct contact with the skin, we do not accept returns or exchanges for reasons other than product defects or incorrect delivery (including those due to customer convenience). In the case of product defects or incorrect delivery, please contact us via the inquiry form within 7 days. After receiving your contact, we will explain how to return, refund, or exchange the product. In that case, we will cover the return shipping fee and the shipping fee for the exchange.
Q. Can I exchange ring sizes?
We only accept unused rings. Please contact us via the inquiry form or our official LINE account within 7 days of receiving the product.
Exchange is limited to one time only.
Please note that we cannot accept exchanges for different products.
*Customers are responsible for shipping costs when returning items.
*We cannot accept returns if the following applies: - Products that show signs of use - Products with missing, damaged or soiled accessories - Pre-ordered products - Special order products - Made-to-order products - Products that have been engraved or resized - Products that have been delivered more than 7 days ago - Returns due to customer reasons (different from the image, wrong order, wrong size, etc.)
Q: Can I return the product?
If you receive a defective product or a product that is different from the one you ordered, we will promptly process the return or exchange. Please contact us via the inquiry form or our official LINE account within 7 days of receiving the product.
Please note that we cannot accept returns due to ordering errors or customer convenience, so please make sure to check the product name, color, size, etc. before placing your order.
Q: Can it be repaired?
Whether or not the product can be repaired depends on the condition of the product. Please fill out the following necessary information and contact us via the inquiry form or our official LINE account .
＜Required information＞
・Name ・Order number (If you don't know it, please provide your postal code, address and phone number)
・Product photos
We make our products with great care to ensure their strength, but some products prioritize delicate design. Therefore, for repairs outside the warranty period (more than six months after purchase), we will charge you for the repair costs.
In addition, you will be responsible for the shipping costs when returning the product.
Please be aware of this.
▶️Click here for more information about aftercare
Q: I haven't received the order completion email.
We apologize for any inconvenience caused.
If you don't receive an email, it may be for the following reasons:
(1) It may have been treated as spam. Your email system may have automatically treated it as spam. Please check your spam folder.
For order confirmation emails and responses to inquiries, please contact us at hgnjpn@gmail.com " or domain " We will send emails from "@shopifyemail.com ", so please set your email settings to allow receiving emails.
(2) There may be an error in the email address you registered.
If you have logged in and placed an order, you can check your registered email address from My Page. There is a possibility that the registered email address is incorrect.
If you would like to make any corrections, please contact us via the inquiry form or our official LINE account .
Q: Can I request gift wrapping?
This service is free of charge.
Please select your desired gift wrapping option from the "Gift Wrapping" section on the product page.
If you purchase multiple items, please specify in the "Notes" section on the order page whether you would like to have all of your items gift wrapped together, each item gift wrapped individually, or just one item gift wrapped, which will ensure smooth delivery.
* Regardless of whether you choose regular packaging or gift wrapping, we do not include a "purchase receipt." If you would like one, please write so in the comments section.
Q:Is there a points service?
Yes, we do.
Customers who register as members and purchase products will receive 3% of the purchase amount (tax included) as points.
Example: If you spend 1,000 yen, you will receive 30 points. The points you have earned can be used at 1 yen per point on your next purchase.
Also, with your first purchase, you will receive 500 points to use on your next purchase.
*Please note that if you make a guest purchase without registering as a member, you will not be able to use the points service.
*Points will expire two years from the date they are awarded. Points will be awarded when the product is shipped.
*Ring size measurement bands are not eligible for the 500 points bonus for first-time purchases.
Q: Can I get a receipt?
In the remarks column when ordering Please indicate that you would like a receipt , or let us know via the inquiry form or our official LINE account .
Q. Can earring products be turned into earrings and earring products can be turned into earrings?
Some products can be customized to your specifications.
However, since different parts are used, delivery will take approximately 6 weeks and there may be slight differences in appearance.
If you agree to the above, Please contact us via the inquiry form or our official LINE account , stating the product you would like to purchase.
Q: Is there a shipping charge?
All items will be delivered free of charge.
Q: How long will it take to deliver after I place my order?
We usually ship your order within 3 business days. Delivery times vary depending on your location.
*If you purchase a pre-order item, the estimated delivery date will be listed in the product name and color name.
*Excluding Saturdays, Sundays and public holidays
Q: Can I specify a delivery date?
If you would like to specify a delivery date, please write your desired date and time in the comments section.
Please note that we may not be able to fulfill your request depending on the content. Please note that it may be difficult to fulfill your request, especially if there are any errors in the address.
Q. Can I check the shipping status or change the delivery destination or time?
An automatic email will be sent to your registered email address on the shipping date.
For inquiries regarding delivery, please check the shipping slip number listed in the email and contact Yamato Transport Co., Ltd. Service Center directly.
Yamato Transport Co., Ltd. Service Center Toll-free number: 0120-01-9625
Business hours: 8:00 am to 9:00 pm Yamato Transport: http://link.kuronekoyamato.co.jp/link/send/receive/lneko
Q. Can I ship overseas?
Unfortunately, we do not offer international shipping.
For inquiries other than those listed above, please contact us via the inquiry form or our official LINE account .