Cancellation and changes to orders
Please note that we cannot accept changes to your order (such as changing the product, color, or size), cancellations, or refunds after your order has been placed. Please check the contents before completing your order.
Please note that since the products in our shop are hygienic products that come into direct contact with the skin, we do not accept returns or exchanges for reasons other than product defects or incorrect delivery (including those due to customer convenience). In the case of product defects or incorrect delivery, please contact us via the inquiry form within 7 days. After receiving your contact, we will explain how to return, refund, or exchange the product. In that case, we will cover the return shipping fee and the shipping fee for the exchange.
Returns and Exchanges
We cannot accept exchanges or returns for reasons such as the size not fitting, the item being different from what you expected, or an incorrect order (except for ring size exchanges).
However, if the product you receive is faulty or different from the product you ordered, we will accept exchanges or returns.
In this case, please contact us via the inquiry form or our official LINE account within 7 days of receiving the product .
As a general rule, we will exchange the product for the same product as the one you ordered.
Please note that we cannot accept exchanges for different products.
Please note that we will only refund the product price if replacement stock is not available.
All shipping costs for returning and re-shipping the product will be borne by the brand.
Please note that we cannot accept returns or exchanges in the following cases:
*We cannot accept your request if any of the following applies to you:
・Special order products ・Made-to-order products ・Products showing signs of use ・Products with missing, damaged or defaced accessories ・Products that have been engraved or resized ・Products that have been delivered more than 7 days ago ・In the case of customer reasons (different from the image, wrong order, wrong size, etc.)
Refusal to accept cash on delivery
If you decline (reject) receipt of an item that has been shipped via cash on delivery, the item will be returned to our brand. If the item is returned due to refusal to receive the cash on delivery, we will charge you the shipping fee for re-shipping.
*Even if shipping is free, the shipping costs are actually borne by our brand, so we will charge you the actual cost.
About ring size exchange
Only unused rings are accepted. Please contact us via the inquiry form or our official LINE account within 7 days of receiving the product. Exchanges are limited to one time only.
Please note that we cannot accept exchanges for different products.
*Customers are responsible for shipping costs when returning items.
*We cannot accept your request if any of the following applies to you:
・Pre-order items ・Special order items ・Made-to-order items ・Items showing signs of use ・Items with missing, damaged or defaced accessories ・Items that have been engraved or resized ・Items that have been delivered more than 7 days ago ・Items due to customer reasons (different from the image, wrong order, wrong size, etc.)
About repairs
Whether or not the product can be repaired depends on the condition of the product. Please fill out the following necessary information and contact us via the inquiry form or our official LINE account .
Although we make our products with great care to ensure their strength, some products prioritize delicate design. Therefore, please note that we will charge you for repair costs. For repairs within the warranty period (within 6 months of purchase), we will cover the shipping costs.
＜Required information＞
・Name ・Order number (If you don't know it, please provide your postal code, address and phone number)
・Product photos
*Please note that shipping costs for repairs will be borne by the customer.
Warranty period (within 6 months of purchase)
1. Free shipping for repairs/maintenance
2. Free refurbishment (usually ¥2,000 + return shipping)
We remove small scratches and recoat the item to bring the color back to like new.
*Please note that large scratches may be difficult to remove.
3. Repairs are quoted separately (repairs are possible even outside the warranty period)
We will handle any issues that are believed to be caused by initial defects free of charge.